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Jo Malone Frequently Asked Questions

What delivery options are available and how much will delivery cost?

What is the minimum number of Gift Cards required for an order?

Are there different Gift Card designs available?

What is an eGift Card and how do I redeem an eGift Card?

How do I download my Jo Malone eGift Card?

Can I nominate another person and/or company to receive my Gift Card order?

Do Gift Cards ordered from Jo Malone expire?

Where can I redeem Jo Malone Gift Cards?

Can I reload Gift Cards?

What if a Gift Card is lost or stolen?

How do I check the status of my order?

Need more information?